Services & Support
Quality by Design
Logistics quality management seeks to attain the required efficiency not by special measures such as rush orders or outward award, but by implementing optimal processes.
Out project managers analyse processes carefully to establish a strict list of priorities. The project development consists of the following steps:
- Establish project goals
- Establish the current state of the system
- Analyze weak spots
- Define the target state
- Specify requirements
- Implement PROLAGŪ World solution
- Create user documentation
- Technical approval after clearance with customer
- Supervise start-up and on-the-spot training
- Testing
- Final acceptance
- Support
- Maintenance and service
- Training centre or on-site training
- If required: consulting and additional specification of interfaces, host communication, network and logistics processes.
Support
The project manager leads a team that accompanies you through the course of the project, providing a single-point of contact until handover to the support team.
Our experienced support engineers are familiar with all projects, becoming involved during the pre-delivery testing of the system. Once acceptance has been received, detailed documentation is provided and the system is handed over,
Under the maintenance and customer-care contract, your system is routinely checked and proactively maintained. This helps to prevent any problems before they can occur. Should there be any disruption to the system, our engineers respond rapidly to find and correct the problem. Using an electronic data connection, our support team are able to access your system remotely, thus enabling work to begin without delay.