In returns management, PROLAG®World handles your incoming returns quickly and effectively.
Returns are goods which are sent back by the customer for various reasons, such as quality defects.
The rate of returns in recent years has risen to up to 70% in some sectors. Thanks to user-friendly e-commerce and internet shopping systems, it has become extremly easy to order and return goods.Returns management in PROLAG®World handles all your incoming returns, lets you process returns in your warehouse and determines the relevant customer order.
The quality of the returned articles is not known in advance. This means that all returns deliveries must be closely inspected – the articles must be individually checked and if necessary cleaned, repacked and relabeled. PROLAG®World triggers the required checks when a return is received. Further processing of the return (such as repair, disposal, storage) is based on the result of the check. A returns reason is maintained in PROLAG®World.